Frequently Asked Questions ( Faqs )
What courier do you use for deliveries?
We have our own delivery channel.
How long does it take for home delivery?
Depends upon area of delivery, usually it takes 7 days.
I haven’t received a dispatch email/email confirmation?
This is automated system, if you did not receive a dispatch email/email confirmation you may contact us for same with you purchase details at services@lotusfurnitures.in.
Can I collect from a local store?
Yes, you can collect you purchased item from your nearest store which is subjected to availability of item.
Do you deliver on Weekend?
Yes.
Can someone else sign for my delivery?
Yes.
Do you deliver to PO Box adresses?
Yes.
Is it safe to order online?
Yes, your data and purchase details are safe with us.
Which credit cards do you accept?
Visa, Master Card, Maestro Card, American Express.
What currencies can I use?
Indian Rupee.
Can I use a different payment method?
Google pay, Paytm, Phonepe.
Do your prices including GST?
Yes.
Can I get more information on a product?
Yes, visiting our store or you may call us.
Can I make an order over the phone?
Yes. Call us on 9264447063.
Will I get same price in store?
Yes.
How do I know if my order was successful?
You will get the confirmation on your registered mobile no. and email id.
The item I bought is now in sale, can I get the difference refunded?
No.
Where do I find the phone number for one of your branches?
From the website, it is in contact us page.
How can I make a complaint?
Through email, over phone or you may call us @ 0612-2320769.
Is it possible to change the address/cancel or amend my order?
You can change you order within 3 days of purchase.